Returns

How to Request a Return

1. Please review the full return policy below before submitting your request.
2. Log into your account. If you do not have an account, you can create one with the email address you used to place your order.
3. Click the Orders link in the header navigation.
4. Locate the order that contains the product(s) you wish to return. Click to view the order details.
5. Click the Request Return button at the top of the Order Detail page. 
6. Fill out the returns form and submit your request. Reminder: if you received a Gift with Purchase with your order, you must include the Gift with Purchase in your return request if your order no longer qualifies for this Gift. See the section Returns + Promotions below for details.
7. Our team will review your request. If your return is approved, you will receive an email notifying you of the approval and instructions for how to ship back your return.

FULL RETURN POLICY

Return Period

If you are unhappy with your full-sized product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed.

TIP: As swatching and light usage does not affect the returnability of a product, we always recommend applying a product as you would actually wear it before deciding to return it – some colors may look very different on your skin than in the packaging.

If 30 days have gone by since your purchase, unfortunately, we cannot offer you a return or refund. Only regularly priced items can be returned; unless otherwise stated, clearance items are final sale. Regularly priced items purchased using a discount code are eligible for return unless otherwise specified.

Unless otherwise noted, Lab Access Releases are covered by our standard return policy and may be returned.

Return Exceptions

• Some items are final sale and never eligible for return: samples and sample sets, or any products that explicitly mention final sale status on their product pages. In the extremely rare cases where this applies, it will always be noted explicitly.
• We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy.
• We are unable to accept returns on any items not purchased online at ritueldefille.com. If you purchased a product at one of our authorized retailers, please contact them directly.
• At this time, we are unable to process exchanges. When your refund is issued, you will be able to place a new order for your preferred color.

TIP: If you have any uncertainty about which items to select, we recommend taking advantage of our Color Consultation service before placing your order. It is free, quick, and incredibly helpful in finding your perfect products. We want you to find colors you absolutely love, and will do everything possible to guide you toward your ideal shades.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Returned items cannot be resold. Original shipping costs are non-refundable.

Please include a packing slip or note containing your name and order number in the parcel. We ask you to ship back your items in their original packaging as well as any inserts. If you no longer have the original packaging, reach out to orders@ritueldefille.com for assistance.

If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, and we cannot issue refunds on items we do not receive.

Returns + Promotions

If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for that promotion and must be processed accordingly.

If you receive a gift with purchase, and your return brings your order total below the qualification threshold for that gift, you may choose to either return the gift with purchase item or have the retail price of the item deducted from your refund.

EXAMPLE: Rituel de Fille offers a free lipstick valued at $25 with orders of $150+. You place a $160 order, but decide you want to return a $42 blush. After returning the blush, your adjusted order total is $118, below the $150 promotional qualification threshold, meaning your order no longer qualifies for the free gift.

When you return the blush, if you also choose to return the lipstick that you received as part of the promotion that your order no longer qualifies for, you will receive a refund of $42–the total purchase price of the returned blush.

If you would instead like to keep the $25 lipstick, you will be responsible for the retail price of that item, which would be deducted from your refund. In this case, you would therefore receive a refund of $17, the difference between the returned blush and the lipstick.

If the returned item is priced lower than the gift with purchase item’s value, and you wish to keep it, please reach out to orders@ritueldefille.com and we will attempt to work with you on a solution.

Purchases with Rituelist Rewards Vouchers

Once a Rituelist Rewards voucher or reward is redeemed, it cannot be canceled and the points cannot be refunded as Color Points, store credit or cash. In the case of a return within an order that was placed using a voucher, only the original cash charge value is subject to our returns and refunds policy. All rewards redemptions are final. As always, if you need assistance, we are here to help; simply email us at orders@ritueldefille.com.

TIP: We are always happy to offer a color consultation for Rituelist Rewards items in addition to standard purchases, so do not hesitate to get in touch before redeeming your Color Points if you are uncertain about what to choose.

When placing an order using a Rituelist Rewards voucher, the discount value is spread across each item in the order. The only refundable amount in the case of a return is the USD paid for an individual item.

EXAMPLE: You place an order for two $25 products, and use a $20 Rituelist Rewards voucher at checkout. This voucher will apply a $10 discount to each of the products, meaning you will pay $15 for each one. If you choose to return one of the products in your order, the most that can be refunded is $15. We are unable to reallocate the voucher value differently after it has been used, or apply the discount to any other product.

Refunds for Returns

Once your return is received, inspected and processed, which generally takes 3-7 business days, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 14 business days. We are not able to expedite funds entering your account after we issue a refund, and any questions regarding refund status on your account statement should be directed to your financial institution.

Late or Missing Refunds

From the date they are processed, refunds will often take 2-10 business days to reflect in your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ritueldefille.com.

Returning a Gift

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return per the same terms as standard returns. Once the returned item is received, a gift credit will be issued to you. Please note, you must be able to provide the original order number and customer information for this to be possible. If you are unable to provide this information, we are unable to process a return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

If you are unsure about any part of our return policy, or if you have any questions about a recent return, please email us at orders@ritueldefille.com.

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We reserve the right, at our sole discretion, to update, change or replace any part of these Policies by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Policies constitutes acceptance of those changes.