Shipping + Returns
| Return Policy |
Updated: 11/21/2023
SHIPPING POLICY
Business Days + Holidays
We ship from our facility Monday through Friday, excluding major holidays. We are based in Los Angeles and operate on Pacific Time.
Free Shipping
We currently offer free standard shipping within the United States on orders of $50+. This is not applicable to orders shipping to Puerto Rico, Guam, Canada, or any other locations outside of the 50 United States. We offer free standard international shipping—which may not include tracking—to Canada on orders of $150, and to the UK/EU on orders of $250.
Free shipping offers apply to the total product value at checkout, after any applicable discount codes or Rituelist Rewards vouchers are applied. Sales tax and shipping fees do not count toward free shipping qualification. However, both full-sized products and samples apply towards the total.
Free shipping promotions only apply to outbound shipping, from Rituel de Fille to you. In the case of a return, you will be responsible for return shipping fees.
Package Protection
We now offer Route Shipping Protection at checkout as an affordable option for insuring your order from loss, damage or theft. We strongly recommend opting in to this service at checkout.
When you place your order, you will receive an automated email from Route with information on policies, terms, and how to file claims. Route has reasonable but strict rules attached to filing claims to qualify for coverage:
- Damaged: Within 15 days of when the package was marked delivered
- Lost (USA): Between 7* and 30 days from the last tracking update
- Lost (International): Between 20* and 30 days from the last tracking update
- Stolen: Between 5* and 15 days of when the package was marked delivered (must file a police report)
If you opt in to Route protection on your order, you should receive an automated email when you place your order. This email will contain important information on policies, terms, and how to file claims.
If you opt out of Route Shipping Protection on your order, Rituel de Fille will not be responsible for loss, damage or theft of any package.
Processing Time
All of our products are handmade in small batches. Most items listed as in-stock will ship within 5 business days, but please contact us before you place your order if you need it processed sooner and we will do everything possible to accommodate.
During high-volume times, including new product launches and holidays, our small team may need a few additional business days to prepare and ship your order. Between Black Friday and Jan. 1, please anticipate fulfillment delays so our small team can work through carefully packing your order--as well as slower carrier times due to the holidays. This may be as much as a week, but we will make our best effort to communicate any notable fulfullment delays quickly.
Shipping Time
Unless otherwise noted, all packages ship via USPS or UPS, with international packages transferred to the national postal service of the recipient's country. Please email us at orders@ritueldefille.com if you have any questions or requests.
Depending on your location, shipping times will vary. In the U.S., you will generally receive your package via standard shipping in 3-7 business days. Outside of the U.S., packages must pass through customs which may delay delivery.
Please note, we cannot guarantee delivery by a specific date, and shipping time estimates provided are only a guideline. During the holiday season there are frequently delays in the postal system, and while we will make every effort to fill your order in time, we recommend placing gift orders as early as possible to ensure sufficient transit time.
Delivery
If your package is showing as delivered but you can't find it, it may not actually be missing.
- Sometimes a package is marked as delivered while still in transit. Usually, this happens when a package is scanned while being loaded into a delivery truck, and the driver is unable to complete all deliveries by end of day. When this happens, the package generally reaches its final destination within 1-3 delivery days after it is marked delivered. This is significantly more common than a package being lost in transit.
- Packages sometimes cannot be delivered if you are not home. Look for a notice of attempted delivery, but even if one has not been left, the parcel carrier may be held at your local post office or distribution facility. We recommend contacting them directly.
- Look to see if it was left nearby where you were expecting it
- Check with other members of your household, or neighbors
Please note, once we have shipped a package, we can no longer control its movements or make specific requests for delivery/redelivery. As the recipient, you have the ability to make requests for delivery that we as the sender cannot. We will provide what information we are able to, but it is ultimately your right as the recipient to contact the carrier to arrange delivery.
It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages, but strongly recommend opting into Route Package Protection at checkout.
INTERNATIONAL ORDERS
Shipping Regions
We are currently able to offer our products to shipping addresses in the United States, Canada, United Kingdom, European Union (except Spain), Singapore, Philippines, and Hong Kong. For orders shipping to the UK, due to Brexit regulatory changes, we can only accept orders of $200 USD or more.
We are able to accept billing addresses worldwide. Even if you do not live in one of the regions we ship to, you can still give a gift to someone who does.
Shipments to Forwarding Companies
Please note that if you opt to use a forwarding company to ship your order outside of the United States, Rituel de Fille will not be liable for any damage, defect or loss that occurs. We cannot offer replacements or refunds for any items that are reported missing or damaged if we have reason to believe that they have been handled by a package forwarding company.
Customs and Duties
On rare occasions, custom agents may delay delivery of some packages. We are unable to expedite this process and cannot be responsible for these delays.
If you are placing an order for shipment outside of the United States, your order may be subject to import duties, taxes or additional charges for customs clearance, which may be levied once a shipment reaches your country. These charges are always the recipient's responsibility. As we do not collect these fees, we cannot be responsible for refunding them.
Customs and import policies vary widely from country to country; please contact your customs office for specific amounts and percentages, as well as any information on regional restrictions. You are responsible for awareness of any relevant import restrictions, and should not order any items that are prohibited in your region in any way. If we are aware of any order violating regional restrictions, your order will be canceled and refunded.
You are responsible for picking up your package from any customs hold, and your package will be returned to us if you do not pick it up. You are responsible for any postage incurred, and shipping fees for unclaimed packages cannot be refunded.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. Please note, if you refuse a shipment from Rituel de Fille, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from any merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Currency Conversions
All default prices listed on our site are in U.S. dollars, and you will be charged in U.S. dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match closely with the current exchange rates. We may provide a currency converter to help our international customers estimate, but fluctuations in exchange rates or rates determined by your card may result in a difference in your actual charges. Please contact your bank or card issuer if you have any questions about those rates.
RETURN POLICY
Return Period
If you are unhappy with your full-sized product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed.
TIP: As swatching and light usage does not affect the returnability of a product, we always recommend applying a product as you would actually wear it before deciding to return it – some colors may look very different on your skin than in the packaging.
If 30 days have gone by since your purchase, unfortunately, we cannot offer you a return or refund. Only regularly priced items can be returned; unless otherwise stated, clearance items are final sale. Regularly priced items purchased using a discount code are eligible for return unless otherwise specified.
Unless otherwise noted, Lab Access Releases are covered by our standard return policy and may be returned.
Please email orders@ritueldefille.com for return instructions before attempting to return your item.
Return Exceptions
- Some items are final sale and never eligible for return: samples and sample sets, or any products that explicitly mention final sale status on their product pages. In the extremely rare cases where this applies, it will always be noted explicitly.
- We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy.
- We are unable to accept returns on any items not purchased online at ritueldefille.com. If you purchased a product at one of our authorized retailers, please contact them directly.
- At this time, we are unable to process exchanges. When your refund is issued, you will be able to place a new order for your preferred color.
TIP: If you have any uncertainty about which items to select, we recommend taking advantage of our Color Consultation service before placing your order. It is free, quick, and incredibly helpful in finding your perfect products. We want you to find colors you absolutely love, and will do everything possible to guide you toward your ideal shades.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Returned items cannot be resold. Original shipping costs are non-refundable.
Please include a packing slip or note containing your name and order number in the parcel. We ask you to ship back your items in their original packaging as well as any inserts. If you no longer have the original packaging, reach out to orders@ritueldefille.com for assistance.
If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, and we cannot issue refunds on items we do not receive.
Returns + Promotions
If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for that promotion and must be processed accordingly.
If you receive a gift with purchase, and your return brings your order total below the qualification threshold for that gift, you may choose to either return the gift with purchase item or have the retail price of the item deducted from your refund.
EXAMPLE: Rituel de Fille offers a free lipstick valued at $25 with orders of $150+. You place a $160 order, but decide you want to return a $42 blush. After returning the blush, your adjusted order total is $118, below the $150 promotional qualification threshold, meaning your order no longer qualifies for the free gift.
When you return the blush, if you also choose to return the lipstick that you received as part of the promotion that your order no longer qualifies for, you will receive a refund of $42–the total purchase price of the returned blush.
If you would instead like to keep the $25 lipstick, you will be responsible for the retail price of that item, which would be deducted from your refund. In this case, you would therefore receive a refund of $17, the difference between the returned blush and the lipstick.
If the returned item is priced lower than the gift with purchase item’s value, and you wish to keep it, please reach out to orders@ritueldefille.com and we will attempt to work with you on a solution.
Purchases with Rituelist Rewards Vouchers
Once a Rituelist Rewards voucher or reward is redeemed, it cannot be canceled and the points cannot be refunded as Color Points, store credit or cash. In the case of a return within an order that was placed using a voucher, only the original cash charge value is subject to our returns and refunds policy. All rewards redemptions are final. As always, if you need assistance, we are here to help; simply email us at orders@ritueldefille.com.
TIP: We are always happy to offer a color consultation for Rituelist Rewards items in addition to standard purchases, so do not hesitate to get in touch before redeeming your Color Points if you are uncertain about what to choose.
When placing an order using a Rituelist Rewards voucher, the discount value is spread across each item in the order. The only refundable amount in the case of a return is the USD paid for an individual item.
EXAMPLE: You place an order for two $25 products, and use a $20 Rituelist Rewards voucher at checkout. This voucher will apply a $10 discount to each of the products, meaning you will pay $15 for each one. If you choose to return one of the products in your order, the most that can be refunded is $15. We are unable to reallocate the voucher value differently after it has been used, or apply the discount to any other product.
Refunds for Returns
Once your return is received, inspected and processed, which generally takes 3-7 business days, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 14 business days. We are not able to expedite funds entering your account after we issue a refund, and any questions regarding refund status on your account statement should be directed to your financial institution.
Late or Missing Refunds
From the date they are processed, refunds will often take 2-10 business days to reflect in your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ritueldefille.com.
Returning a Gift
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return per the same terms as standard returns. Once the returned item is received, a gift credit will be issued to you. Please note, you must be able to provide the original order number and customer information for this to be possible. If you are unable to provide this information, we are unable to process a return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
If you are unsure about any part of our return policy, or if you have any questions about a recent return, please email us at orders@ritueldefille.com.
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We reserve the right, at our sole discretion, to update, change or replace any part of these Policies by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Policies constitutes acceptance of those changes.
