Frequently Asked Questions
Learn more about our products, process, and how to order with us.
| Product FAQ |
Updated 09/24/2024
Brand FAQ
How is Rituel de Fille pronounced?
Ritu-elle d’ Fee.
Where is Rituel de Fille located?
We are based in Los Angeles, California.
Does Rituel de Fille have its own stores?
Not yet! However, you can visit many incredible retailers that carry an array of our products. We recommend calling ahead to make sure they stock the products you are looking for.
Where are Rituel de Fille product made?
Our products are developed and manufactured in our own private facility in Los Angeles. This is extremely unusual in the makeup industry, but allows us incredible control over quality and conditions–and ensures our formulas are truly unique.
There is one exception: when we wanted to develop our perfect mascara, we partnered with an international lab to ensure the best-possible formula. Levitation Lash Lifting + Lengthening Mascara is manufactured in Italy.
Product FAQ
Are Rituel de Fille products tested on animals?
Rituel de Fille is Leaping Bunny certified cruelty-free. This assures that our products are never tested on animals, nor are any of our ingredients, and we do not outsource any manner of animal testing to third parties.
Are Rituel de Fille products vegan?
Rituel de Fille specializes in natural, vibrant color, so we do not use synthetic vegan substitutes for traditional natural ingredients. Many of our products contain beeswax, lanolin or carmine along with our mineral and botanical ingredients, and we believe these are irreplaceable with synthetic substitutes.
However, some of our most-loved products are made without any animal byproducts:
- 3 Drop Weightless Serum Foundation
- Levitation Lash Lifting + Lengthening Mascara in Midnight Black
- Thorn Bite Peptide Plump Crème Lip Oil (all shades)
- Thorn Oil Priming Facial Elixir
- Thorn Milk Hydrating Skin Mist
- Thorn Pulp Crunchy Jelly Oil Cleansing Balm
- The Alchemist Highlight Intensifier
- Some shades of our Ash and Ember Eye Soots, including Cultist and Sigil
- Some shades of The Black Orb Enigmatic Kohl Eyeliner: Abyss, Cinder, Dusk
We are meticulous in our formulation and offer color-specific ingredient lists so that you can shop according to your priorities, values and personal requirements. Click the "Ingredients" tab on any product page to access. Please contact us with any specific questions relating to our ingredients.
Are Rituel de Fille products hypoallergenic?
Our products are made with cosmetic- or pharmaceutical-grade ingredients, and our formulations are made with a careful eye to skin support, but cannot qualify as hypoallergenic. Many of our customers have reported their complexion's appearance being improved by our carefully-composed formulas.
However, if you have sensitivities to any of the ingredients in one of our products, you should not attempt to use it. We offer color-specific ingredient lists on every product page to help you shop based on your personal requirements. Please contact us with any specific questions relating to our ingredients.
Are Rituel de Fille products gluten-free?
Our products are made without the use of any gluten-containing ingredients whatsoever. All production takes place in our own facility that only produces Rituel de Fille products, so there is no risk of cross-contamination with other ingredients. However, we are not gluten-free certified.
What scents do Rituel de Fille products have?
Everything you experience when you open the bottle, tube, compact or jar comes from our natural ingredients, never synthetic fragrances. Some of our products are made with beneficial essential oils in the formulation, and some are made without.
- The beautiful aroma of many of the items we make comes from a hint of natural lavender oil. This includes Forbidden Lipstick, Enchanted Lip Sheer, Rare Light Crème Luminizer, Inner Glow Crème Pigment and Color Nectar Pigment Balm.
- The Ethereal Veil Conceal and Cover's fresh, herbaceous aroma comes from frankincense oil.
- Unrefined beeswax also lends a pleasant warmth to the aromatic profile of most of our products.
- Thorn Bite Peptide Plump Crème Lip Oil's subtle scent primarily comes from ginger oil.
- Thorn Oil Priming Facial Elixir, along with Thorn Milk Hydrating Skin Mist and Thorn Pulp Crunchy Jelly Oil Cleansing Balm gain their opulent aromas from Bulgarian rose oil.
Products made without any added aromatic ingredients and free of essential oils:
- Our Celestial Sphere Gelée Eye Gloss and Ash and Ember Eye Soot formulas do not contain any fragrance whatsoever, though some other natural ingredients have a slight scent as well—so you may notice subtle variances in aroma between shades due to the differences in natural pigment blends, particularly in the shades containing bronze or copper powder.
- 3 Drop Weightless Serum Foundation is made without any aromatic ingredients, though some may notice the extremely subtle scent of marula and jojoba oil.
- Levitation Lash Lifting + Lengthening Mascara is fragrance-free.
Note: The rosemary leaf extract we use in our formulas as an antioxidant is not an essential oil, but a plant extract.
What does “MAY CONTAIN” mean within an ingredients list? Is it a warning?
You may be surprised to learn: unlike with food products, “MAY CONTAIN” is not a warning, and it is not related to cross-contamination or allergens. It's all about the pigment that creates different colors in makeup.
In makeup, different colors in the same product line will share a base formula, but will contain different pigment blends to create various shades and finishes. These colorant ingredients that are not present in every shade are the items you see listed under “MAY CONTAIN.”
Separating these colorant ingredients into their own section is important for INCI list accuracy; without making it clear that they are not present in every shade, the ingredient list would be promising something that the product isn’t actually delivering.
Why does Rituel de Fille provide multiple ingredients list on this site?
On ritueldefille.com, for product categories with multiple variants, we provide two relevant ingredient lists: ingredients as listed on packaging, and the per-shade ingredients list. We do this in order to offer you the most transparent and relevant information possible.
“Ingredients as listed on packaging” is the printed ingredients list that you will see on the retail carton you receive; the umbrella ingredients list for the entire product category. This list will contain the full ingredients list for every shade of that product type, whether or not certain “MAY CONTAIN” colorant ingredients are included in the color you purchased. We include this to ensure you know what you will see in print when your product arrives. For example, you may purchase a vegan shade and see carmine listed under the “MAY CONTAIN” section of the printed ingredients list.
“Ingredients in this color” lists are the most specific and relevant information for each individual shade. We provide these to help you to make extremely informed decisions based on your personal priorities and preferences. These shorter ingredient lists will not be printed on the retail carton, but specify precisely which ingredients are contained in the specific color you are considering.
While we make this information available to all of our retail partners, we cannot control the content they publish on their own sites. Some may choose to only publish the per-color ingredients list, which accurately describes the ingredients within the product you receive, but will not match the printed list on the box. Some may choose to only publish the ingredients as listed on our packaging, which under the "may contain" section, could list ingredients that are not included in the colors you receive. However, we still strongly recommend referencing the lists published on retailer sites as the most accurate reflection of the inventory they carry.
Does Rituel de Fille hide any ingredients, or not disclose anything added to products?
Absolutely never. We create our ingredients lists with close attention to full transparency. While FDA regulation allows for nondisclosure of ingredients under certain circumstances, we absolutely never take advantage of this allowance. Everything we add to our products is listed, and we go out of our way to also provide even more specific information in our individual shade ingredient lists. From time to time, as we do sometimes make small adjustments to our formulas, there may be variations in the ingredients lists for inventory between our site and retailers. We always recommend referencing the ingredients listed on the site from which you are ordering for the most accurate reflection of what you will receive.
How do I use Ash and Ember Eye Soots?
Ash and Ember Eye Soots are truly unique products, and once you have mastered them, they can become one of the most beautiful, versatile products in your collection.click here to read suggestions for application, notes about the packaging, and information on what makes these products special.
Why does my new lipstick feel dry?
All of our Forbidden Lipsticks have extremely high concentrations of pigment by design, and some of our deeper shades may seem dry when you open a new tube. The trick we would recommend is actually quite simple: the warmth of your lips—or even the back of your hand—will get application running smoothly after a few swipes. After you've applied, the formula should be very lightweight, and comfortably long-wearing while maintaining a matte finish.
Orders, Shipping and Returns FAQ
How do I qualify for free shipping?
We currently offer free standard shipping within the United States on orders of $50+. This is not applicable to orders shipping to Puerto Rico, Guam, Canada, or any other locations outside of the 50 United States. We offer free standard international shipping—which may not include tracking—to Canada on orders of $150, and to the UK/EU on orders of $250.
Free shipping offers apply to the total product value at checkout, after any applicable discount codes or Rituelist Rewards vouchers are applied. Sales tax and shipping fees do not count toward free shipping qualification. However, both full-sized products and samples apply towards the total.
Free shipping promotions only apply to outbound shipping, from Rituel de Fille to you. In the case of a return, you will be responsible for return shipping fees.
Read our full shipping and returns policy here >>
When will my order ship?
All of our products are handmade in small batches. Most items listed as in-stock will ship within 5 business days, but please contact us before you place your order if you need it processed sooner and we will do everything possible to accommodate.
During high-volume times, including new product launches and holidays, our small team may need a few additional business days to prepare and ship your order. Between Black Friday and Jan. 1, please anticipate fulfillment delays so our small team can work through carefully packing your order--as well as slower carrier times due to the holidays. This may be as much as a week, but we will make our best effort to communicate any notable fulfullment delays quickly.
Please contact us if you have any further questions or requests.
Can I change my order after I have placed it?
We are unable to add discount codes, Rituelist Rewards vouchers, or additional products to an order after it has been placed, and cannot swap products or colors.
If you notice an error with your order immediately after placing it, we may be able to cancel it for you before processing so you can place a new order. In this instance, please reply to your order confirmation email with your request. Please note, we cannot guarantee that we will be able to cancel your order, but we will do our best to help. If your order has already been processed or shipped, you will need to proceed with a return after it arrives to you.
Please contact us before placing your order if you have any questions, requests, or are running into any technical problems.
Tracking says my order was delivered, but it hasn’t arrived. Where is my package?
If your package is showing as delivered but you can't find it, it may not actually be missing.
- Sometimes a package is marked as delivered while still in transit. Usually, this happens when a package is scanned while being loaded into a delivery truck, and the driver is unable to complete all deliveries by end of day. When this happens, the package generally reaches its final destination within 1-3 delivery days after it is marked delivered. This is significantly more common than a package being lost in transit.
- Packages sometimes cannot be delivered if you are not home. Look for a notice of attempted delivery, but even if one has not been left, the parcel carrier may be held at your local post office or distribution facility. We recommend contacting them directly.
- Look to see if it was left nearby where you were expecting it
- Check with other members of your household, or neighbors
Please note, once we have shipped a package, we can no longer control its movements or make specific requests for delivery/redelivery. As the recipient, you have the ability to make requests for delivery that we as the sender cannot. We will provide what information we are able to, but it is ultimately your right as the recipient to contact the carrier to arrange delivery.
It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages, but strongly recommend opting into Route Package Protection at checkout.
Please contact us if you have any questions.
What is your return policy?
If you are unhappy with your full-sized product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed. Please reply to your order confirmation email for return instructions before attempting to return your item.
TIP: As swatching and light usage does not affect the returnability of a product, we always recommend applying a product as you would actually wear it before deciding to return it – some colors may look very different on your skin than in the packaging, and different on your face than in an arm swatch.
You will be responsible for paying for your own shipping costs for returning your item. Returned items cannot be resold. Original shipping costs are non-refundable.
Please include a packing slip or note containing your name and order number in the parcel.
We ask you to ship back your items in their original packaging as well as any inserts. If you no longer have the original packaging, reach out to orders@ritueldefille.com for assistance.
If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, and we cannot issue refunds on items we do not receive.
Read our full shipping and returns policy here >>
We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy.
Are there any products I cannot return?
Only regularly priced items can be returned; unless otherwise stated, clearance items are final sale. Regularly priced items purchased using a discount code are eligible for return unless otherwise specified. Unless otherwise noted, Lab Access Releases are covered by our standard return policy and may be returned.
Some items are final sale and never eligible for return: samples and sample sets, or any products that explicitly mention final sale status on their product pages. In the extremely rare cases where this applies, it will always be noted explicitly.
We are unable to accept returns on any items not purchased online at ritueldefille.com. If you purchased a product at one of our authorized retailers, please contact them directly.
I am returning a product that I ordered as part of a promotion. What do I need to know?
If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for that promotion and must be processed accordingly.
If you receive a gift with purchase, and your return brings your order total below the qualification threshold for that gift, you may choose to either return the gift with purchase item or have the retail price of the item deducted from your refund.
EXAMPLE: Rituel de Fille offers a free lipstick valued at $25 with orders of $150+. You place a $160 order, but decide you want to return a $42 blush. After returning the blush, your adjusted order total is $118, below the $150 promotional qualification threshold, meaning your order no longer qualifies for the free gift.
When you return the blush, if you also choose to return the lipstick that you received as part of the promotion that your order no longer qualifies for, you will receive a refund of $42–the total purchase price of the returned blush.
If you would instead like to keep the $25 lipstick, you will be responsible for the retail price of that item, which would be deducted from your refund. In this case, you would therefore receive a refund of $17, the difference between the returned blush and the lipstick.
If the returned item is priced lower than the gift with purchase item’s value, and you wish to keep it, please reach out to orders@ritueldefille.com and we will attempt to work with you on a solution.
Are Rituelist Rewards redemptions returnable?
Once a Rituelist Rewards voucher or reward is redeemed, it cannot be canceled and the points cannot be refunded as Color Points, store credit or cash. In the case of a return within an order that was placed using a voucher, only the original cash charge value is subject to our returns and refunds policy. All rewards redemptions are final. As always, if you need assistance, we are here to help; simply email us at orders@ritueldefille.com.
TIP: We are always happy to offer a color consultation for Rituelist Rewards items in addition to standard purchases, so do not hesitate to get in touch before redeeming your Color Points if you are uncertain about what to choose.
When placing an order using a Rituelist Rewards voucher, the discount value is spread across each item in the order. The only refundable amount in the case of a return is the USD paid for an individual item.
EXAMPLE: You place an order for two $25 products, and use a $20 Rituelist Rewards voucher at checkout. This voucher will apply a $10 discount to each of the products, meaning you will pay $15 for each one. If you choose to return one of the products in your order, the most that can be refunded is $15. We are unable to reallocate the voucher value differently after it has been used, or apply the discount to any other product.
Can I exchange my order?
We want you find colors you absolutely love, and will do everything possible to guide you toward your ideal shades. We are only able to process refunds rather than exchanges, but when your refund is issued, you will be able to place a new order for your preferred color. Please contact us for further assistance, and see above for more information on our return policy.
Does Rituel de Fille have sales?
Our products are made in small batches in Los Angeles, so our products are special, artisanal and created using high concentrations of exceptional ingredients. We take care to keep our prices fair for the truly unique items we release.
However, very occasionally, we will offer a sale or special event on our site. This may involve a discount, a gift with purchase, or both. In the case where there is a dollar value qualification threshold for a promotion, that threshold is always based on the basket subtotal of full-sized products after any discounts are applied, and before any applicable taxes, package protection, or shipping costs.
Some items, such as sample sets, are always excluded from codes, sales, discounts or additional promotions, and will indicate this on their product pages. Please take care to read our Return Policy + Refunds for Returns information for important policies related to sales and promotions. If you have any questions, please contact us for further assistance.
Can I return an item I ordered during a sale or special event?
Unless otherwise explicitly noted, yes, our standard return policy applies to items ordered during a sale or special event. Rare exclusions to this will be clearly noted on the product page. Using a code for a sale event at checkout does not mean your order is nonreturnable. Please makes sure to review our Return Policy + Refunds for Returns information for important policies related to sales and promotions. If you have any questions, please contact us for further assistance.
Do you ship to Canada?
Yes! Please note that Canadian customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.
Do you ship to Australia and New Zealand?
Our products are exclusively available via MECCA Beauty in Australia and New Zealand. Visit mecca.com.au and meccabeauty.co.nz.
Do you ship to the United Kingdom?
Yes! For orders shipping to the UK, due to Brexit regulatory changes, we can only accept orders of $200 USD or more.
Please note that international customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.
Do you ship to the European Union and partner countries?
Yes! We are able to ship to all EU and partner countries, except Spain. Please note that international customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.
Do you ship to Singapore, Hong Kong or The Philippines?
Yes! Please note that international customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.
Retailers FAQ
Are Rituel de Fille products sold through other retailers?
Yes, you can find our growing list of official stockists on our retailers page. For wholesale inquiries, please email hello@cremecollective.com.
Are Rituel de Fille products sold on eBay or other resale sites?
There are no approved or official sales of our products through eBay or any other auction or resale sites. We cannot guarantee the authenticity, integrity or safety of any products purchased through unofficial channels, and we strongly recommend avoiding them.
Are Rituel de Fille products sold on Amazon?
A very limited number of our shades are available through Amazon Prime. However, please make very sure you are purchasing only from listings designated as sold by Rituel de Fille and shipped by Amazon. There are no other authorized sellers on Amazon, and we cannot guarantee the authenticity, integrity or safety of any products purchased through unofficial channels and accounts. We strongly recommend avoiding third party sellers.
Rituelist Rewards FAQ
What is Rituelist Rewards?
This is a program to thank you for every Rituel de Fille order. You will earn Color Points for activities on our site, like referrals and purchases. You can use them to collect rewards, including vouchers, samples and full-sized products.
Who can join?
Anyone with an account is automatically enrolled.
How do I earn Color Points?
You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the *Earn Color Points* tab in the menu.
How do I view my Color Point balance?
Your Color Point balance is on every page in the top bar.
How do I redeem my Color Points?
Select the tab called Redeem Color Points. Here you’ll see all the rewards we offer. If you have enough Color Points, you can redeem them for a reward.
Can I use my Color Points during checkout?
Start from the Rituelist Rewards dashboard to redeem your Color Points. Here, you can redeem for a voucher which can then be applied during checkout, or directly for a specific reward.
How do vouchers work?
When you redeem your Color Points for a voucher, you will receive a unique code to use at checkout. This code must be entered before completing checkout, and cannot be added after your order has been placed. You must use the entire value of your voucher in one order, so your order subtotal for products must be at least as much as the voucher value.
Can I combine vouchers with other discount codes?
No, our system only accepts one code per order, so Rituelist Rewards vouchers cannot be used in combination with any other code.
Can vouchers or rewards be refunded or exchanged?
Once a voucher or reward is redeemed, it cannot be canceled and the points cannot be refunded as points, store credit or cash. In the case of a return within an order that was placed using a voucher, only the original cash charge value is subject to our returns and refunds policy. All rewards redemptions are final.
When placing an order using a Rituelist Rewards voucher, the discount value is spread across each item in the order. The only refundable amount in the case of a return is the USD paid for an individual item.
EXAMPLE: You place an order for two $25 products, and use a $20 Rituelist Rewards voucher at checkout. This voucher will apply a $10 discount to each of the products, meaning you will pay $15 for each one. If you choose to return one of the products in your order, the most that can be refunded is $15. We are unable to reallocate the voucher value differently after it has been used, or apply the discount to any other product.
As always, if you need assistance, we are here to help; just contact us.
Is there a limit to the number of Color Points I can earn?
No, there is no limit to the number you can earn.
What do the 'approved', 'pending' and 'canceled' statuses mean?
Approved: These Color Points can be redeemed on rewards immediately
Pending: These Color Points need to be verified before you can redeem them. This generally applies to purchases and referrals. Typically, Color Points for purchases will change from Pending to Approved 30 days from your order date.
Canceled: These Color Points will not be added to your account. For example, this will happen if you return a purchase the points will change from pending to canceled.
When will I receive the Color Points for my order?
Color Points will appear in your account with a status of pending almost immediately. Color Points for purchases will be verified and moved to approved status after 30 days, at which point they can be redeemed for rewards!
What happens if a friend I refer returns their order?
Your pending points will become canceled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, returned or otherwise voided a purchase.
Do Color Points expire?
Color Points expire after 12 months of account inactivity. All you need to do to retain your Color Points balance is place an order through ritueldefille.com while logged in to your account.
I completed an activity but didn't earn Color Points!
It can sometimes take a few minutes for us to process your activity and provide your Color Points.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we will re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please contact us using this form.
Afterpay FAQ
NOTE: The information below was provided to us by Afterpay, and is accurate to the best of our knowledge. However, we recommend referring to Afterpay’s terms on their own site for the most current information.
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use Afterpay?
Just shop ritueldefille.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!
Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.
Where can I use Afterpay?
Afterpay can only be used on purchases made on the ritueldefille.com website. Afterpay cannot be used as a form of payment for purchases in any of our retail partners.
Can I use Afterpay if I’m outside of the United States?
Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.
How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can’t pay an Afterpay installment?
If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.
Please see Afterpay Payment Purchase Agreement here.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping timeframes like any order from ritueldefille.com.
Visit our Shipping + Returns page for more information.
Is there a limit to how much I can spend on a single Afterpay transaction?
Yes, your tote value must be between $35 and $1,000 to use Afterpay on ritueldefille.com.
Can I use another form of payment with Afterpay?
Yes, you may also use a Rituel de Fille online gift card with Afterpay to pay for your purchase as long as your order total is between $35 and $1,000.
What products are not eligible for Afterpay?
Afterpay is not available on purchases of online gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How do I return an item I purchased with Afterpay?
Afterpay returns follow our standard return process, which you can read more about on our Shipping + Returns page. Please note, refunds for Afterpay will be refunded from Rituel de Fille to Afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.
Where can I find out more about Afterpay?
Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.
*Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid.
