Frequently Asked Questions
Learn more about our products, process, and how to order with us.
How is Rituel de Fille pronounced?
Ritu-elle d’ Fee.
How do I use Ash and Ember Eye Soots?
Ash and Ember Eye Soots are truly unique products, and once you have mastered them, they can become one of the most beautiful, versatile products in your collection.click here to read suggestions for application, notes about the packaging, and information on what makes these products special.
Are Rituel de Fille products tested on animals?
Our products are absolutely never tested on animals—we only test on ourselves and human friends. Our products are 100% cruelty-free—never tested on animals—including our ingredients, and we do not outsource any manner of animal testing to outside companies. Rituel de Fille is PETA-certified cruelty free as part of their Beauty Without Bunnies program.
Are Rituel de Fille products vegan?
Rituel de Fille specializes in natural, vibrant color, so we do not use synthetic vegan substitutes for traditional natural ingredients. Many of our products contain beeswax, lanolin or carmine along with our mineral and botanical ingredients. However, The Alchemist Highlight Intensifier and several of our Ash and Ember Eye Soots are made without animal byproducts: Obsidian, Love Spell, Golden Age and Sigil.
We are meticulous in our formulation and offer color-specific ingredients lists on every product page so that you can shop according to your priorities, values and personal requirements. Please contact us with any specific questions relating to our ingredients.
Are Rituel de Fille products hypoallergenic?
Our products are made with cosmetic- or pharmaceutical-grade ingredients, and our formulations are natural, but cannot qualify as hypoallergenic. If you have sensitivities to any of the ingredients in one of our products, you should not attempt to use it. We offer color-specific ingredient lists on every product page to help you shop based on your personal requirements. Please contact us with any specific questions relating to our ingredients.
Are Rituel de Fille products gluten free?
Our products are made without the use of any gluten-containing ingredients whatsoever. All production takes place in our own facility that only produces Rituel de Fille products, so there is no risk of cross-contamination with other ingredients.
What scents do Rituel de Fille products have?
Everything you experience when you open the tube, compact or jar comes from our natural ingredients, never synthetic fragrances.
Though we have heard customers effuse about smelling rose or violet in some of our products, the beautiful aroma of many of the items we make comes from a hint of natural lavender oil. The Ethereal Veil Conceal and Cover's fresh, herbaceous aroma comes from frankincense oil. Unrefined beeswax also lends a pleasant warmth to the aromatic profile of most of our products.
Our Ash and Ember Eye Soots do not contain any fragrance or waxes whatsoever, though some other natural ingredients have a slight scent as well—so you may notice subtle variances in aroma between shades due to the differences in natural pigment blends, particularly in the shades containing bronze or copper powder.
Do Rituel de Fille products contain palm oil?
No, we do not use palm oil or palm oil derivatives in any of our products.
Why does my new lipstick feel dry?
All of our Forbidden Lipsticks have extremely high concentrations of pigment by design, and some of our deeper shades may seem dry when you open a new tube. The trick we would recommend is actually quite simple: the warmth of your lips—or even the back of your hand—will get application running smoothly after a few swipes. After you've applied, the formula should be very lightweight, and comfortably long-wearing while maintaining a matte finish.
What does MAY CONTAIN mean within ingredients lists?
We see a lot of understandable confusion around the terminology used in cosmetics ingredient lists, and want to make sure that all of our customers are able to make the most informed decisions possible.
Though cosmetics and food are both regulated by the FDA in the United States, it's important to know that makeup ingredients lists are often communicating something a little bit different than those for food. Please rest assured that the "MAY CONTAIN" section in a makeup ingredients list is neither a warning, nor a reference to cross-contamination, and should not be interpreted the same way as you might see references on food labels to common allergens like peanuts. On makeup packaging, you may also sometimes see "+/-" instead of "MAY CONTAIN" though the two notations mean the same thing.
In makeup, the "MAY CONTAIN" section of an ingredients list is a way to accurately describe the variation in ingredients within a makeup product line that might have multiple shades. Even if the formula is otherwise identical, a matte black eyeliner has to contain some different ingredients than a sparkling purple eyeliner in order to create those different colors and finishes. The ingredients that are not included in every color are the ones that are listed in the "MAY CONTAIN" list. This is important for accuracy: without separating out this "MAY CONTAIN" section, a complete product line ingredients list would be promising things that it isn't actually delivering in every shade.
For example, the retail carton for Celestial Sphere Gelée Eye Gloss lists the following:
Ingredients: Ricinus communis (Castor) Seed Oil, Cera Alba (Beeswax), Euphorbia Cerifera (Candelilla) Wax, Simmondsia Chinensis (Jojoba) Seed Oil, Rosmarinus Officinalis (Rosemary) Leaf Extract, Tocopherol May Contain: Mica (CI 77019), Silica (Silicon Dioxide), Calcium Sodium Borosilicate, Iron Oxides (CI 77491, CI 77492, CI 77499), Carmine (CI 75470), Zinc Oxide (CI 77497), Titanium Dioxide (CI 77891), Boron Oxide, Boron Nitride, Zinc Powder (CI 77945), Annatto (Bixa orellana), Helianthus Annuus (Sunflower) Seed Oil, Tin Oxide (CI 77861), Aluminum Hydroxide, Stearic Acid
This ingredients list promises that every single color of Celestial Sphere Gelée Eye Gloss contains castor oil, beeswax, candelilla wax, jojoba oil, rosemary leaf extract, and tocopherol. It then also indicates that some shades, but not all shades, could contain the ingredients listed after MAY CONTAIN as part of their individual formula. In other words, creating different colors in a product line requires using some different ingredients, but all colors will have a core list of ingredients in common.
Comparing an ingredient between two specific Celestial Sphere Gelée Eye Gloss shades: the formula for Andromeda uses iron oxide (CI 77499) to lend color to its translucent black base, whereas Ara has a colorless base and does not contain any iron oxides whatsoever. Therefore, it would be misleading to claim on the retail carton that all shades of Celestial Sphere Gelée Eye Gloss contain iron oxides.
Why does Rituel de Fille provide multiple ingredients lists on its site?
On ritueldefille.com, for every product category with multiple variants, we provide two relevant ingredient lists: ingredients as listed on packaging, and the per-shade ingredients list. We do this in order to offer you the most transparent and relevant information possible.
Ingredients as listed on packaging is the printed ingredients list that will be visible on the retail carton you receive, the umbrella ingredients list for the entire product category. This list will contain the full ingredients list for every shade of that product type, whether or not certain MAY CONTAIN ingredients are included in the color you purchased. We include this to ensure you know what you will see in print when your product arrives.
Individual shade ingredient lists are the most specific and relevant information for each individual shade. We provide these to help you to make extremely informed decisions based on your personal priorities and preferences. These shorter ingredient lists will not be printed on the retail carton, but specify precisely which ingredients are contained in the specific color you are considering. These shorter, more specific lists will only contain ingredients that are also in the longer list of ingredients on the packaging, but offer more precise and definitive information for each shade.
While we make all of this information available to all of our retail partners, and encourage them to make use of it, we cannot control the content they publish on their own sites. Some may choose to only publish the per-color ingredients list, which accurately describes the ingredients within the product you receive, but will not match the printed list on the box. Some may choose to only publish the ingredients as listed on our packaging, which under the "may contain" section, could list ingredients that are not included in the colors you receive. However, we still strongly recommend referencing the lists published on retailer sites as the most accurate reflection of the inventory they carry.
Does Rituel de Fille hide any ingredients, or not disclose anything added to products?
Absolutely never. Our ingredients lists are complete, comprehensive, and created with close attention to full transparency. While FDA regulation allows for nondisclosure of ingredients under certain circumstances, we absolutely never take advantage of this allowance. Everything we add to our products is listed, and we go out of our way to also provide even more specific information in our individual shade ingredient lists. From time to time, as we do sometimes make small adjustments to our formulas, there may be variations in the ingredients lists for inventory between our site and retailers. We always recommend referencing the ingredients listed on the site from which you are ordering for the most accurate reflection of what you will receive.
How do I qualify for free shipping?
We offer free standard shipping within the United States on orders consisting of $50. This is not applicable to orders shipping to Puerto Rico, Guam, Canada, or any other locations outside of the 50 United States. We offer free standard shipping to Canada—which may not include tracking—on orders of $150.
Free shipping offers apply to the total product value at checkout, after any applicable codes or Rituelist Rewards vouchers are applied.
When will my order ship?
All of our products are handmade in small batches. Most items listed as in-stock will ship within a week, but please contact us before you place your order if you need it processed sooner.
During high-volume times, including Moon Drops, our small team may need a few additional business days to prepare and ship your order. Between Dec. 15 and Jan. 1, please anticipate delays of several additional days due to the holidays. Please contact us if you have any further questions or requests.
Can I change my order after I have placed it?
We are unable to make any changes to an order after it has been placed—orders are automatically sent to our warehouse and cannot be modified. We are unable to add coupon codes, additional products or change colors. Please contact us before placing your order if you have any questions, requests, or are running into any technical problems.
Tracking says my order was delivered but it hasn't arrived. Where is my package?
USPS tracking can sometimes show a package as delivered before it actually reaches you. Usually, this happens when a package is scanned while going into a delivery truck but isn't actually dropped at its final location yet. When this happens, the package generally reaches its final destination within 1-3 delivery days after the date it is noted as being delivered. This is significantly more common than a package being lost in transit. Post offices will also occasionally hold a package and mark it as delivered, so we suggest contacting your local USPS location to find out if they have your package there.
It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages.
Please contact us if you have any questions.
What is your return policy?
If you are unhappy with your full-size product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.
Only regularly-priced items can be returned. Unless otherwise stated, discounted or clearance items are final sale. Please contact us for return authorization and shipping information before attempting to return your item. We cannot accept returns at the same address that we ship from, and any returns must be sent to the correct address in order for us to receive it and issue a refund.
Some items are never eligible for return. The following items are final sale: samples and sample sets, or any products that explicitly mention nonreturnable status on their product pages. In the rare cases where this applies, it will always be noted explicitly.
Rituelist Rewards items purchased with Color Points are nonrefundable after the points have been redeemed and we are unable to process a refund. We are always happy to offer a color consultation for Rituelist Rewards items in addition to standard purchases, so don't hesitate to get in touch if you are uncertain about what to choose.
Once a Rituelist Rewards voucher or reward is redeemed, it cannot be canceled and the points cannot be refunded as points, store credit or cash. In the case of a return within an order that was placed using a voucher, only the original cash charge value is subject to our returns and refunds policy. All rewards redemptions are final. As always, if you need assistance, we are here to help; simply email us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the current flat-rate cost of shipping to your region will be deducted from your refund, including orders which have qualified for free shipping. If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for the promotion and your refund total will be adjusted accordingly. All returned products must include all original packaging and inserts. If you are unsure about any part of our return policy, or if you have any questions about a recent return, please contact us.
We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy.
Can I exchange my order?
We want you find colors you absolutely love, and will do everything possible to guide you toward your ideal shades. We are only able to process refunds rather than exchanges, but when your refund is issued, you will be able to place a new order for your preferred color. Please contact us for further assistance, and see above for more information on our return policy.
Does Rituel de Fille have sales?
Our products are made in small batches in Los Angeles, so our products are special, artisanal and small batch using exceptional ingredients. We take care to keep our prices fair for the unique items we create. However, very occasionally, we will offer a sale or special event on our site. This may involve a discount, a gift with purchase, or both. In the case where there is a dollar value qualification threshold for a promotion, that threshold is always based on the basket subtotal after any discounts are applied, and before any applicable taxes or shipping costs. Some products, such as sample sets, are always excluded from any codes, sales, discounts or additional promotions, and will indicate this on their product pages. Please take care to read our Return Policy + Refunds for Returns information for important policies related to sales and promotions. If you have any questions, please contact us for further assistance.
Can I return items ordered during a sale or special event?
Unless otherwise explicitly noted, yes, our standard return policy applies to items ordered during a sale or special event. Rare exclusions to this will be clearly noted on the product page. Using a code for a sale event at checkout does not mean your order is nonreturnable. Please makes sure to review our Return Policy + Refunds for Returns information for important policies related to sales and promotions. If you have any questions, please contact us for further assistance.
Do you ship to Canada?
Yes! Please note that Canadian customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.
Do you ship to Australia and New Zealand?
Do you ship to the UK?
Yes! For orders shipping to the UK, due to Brexit regulatory changes, we can only accept orders of $200 USD or more.
Please note that international customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.
Do you ship to the rest of the EU?
Yes! Please note that international customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.
Do you ship to Singapore, Hong Kong or The Philippines?
Yes! Please note that international customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.
Are Rituel de Fille products sold through other retailers?
Are Rituel de Fille products sold on eBay or other resale sites?
There are no approved or official sales of our products through eBay or any other auction or resale sites. We cannot guarantee the authenticity, integrity or safety of any products purchased through unofficial channels, and we strongly recommend avoiding them.
Are Rituel de Fille products sold on Amazon?
A very limited number of shades are available through Amazon Prime. However, please make very sure you are purchasing only from listings designated as sold by Rituel de Fille and shipped by Amazon. There are no other authorized sellers on Amazon, and we cannot guarantee the authenticity, integrity or safety of any products purchased through unofficial channels and accounts. We strongly recommend avoiding third party sellers.
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use Afterpay?
Just shop ritueldefille.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!
Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.
Where can I use Afterpay?
Afterpay can only be used on purchases made on the ritueldefille.com website. Afterpay cannot be used as a form of payment for purchases in any of our retail partners.
Can I use Afterpay if I’m an international customer?
Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.
How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can’t pay an Afterpay installment?
If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.Please see Afterpay Payment Purchase Agreement here.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping timeframes like any order from ritueldefille.com.
Visit our Shipping + Returns page for more information.
Is there a limit to how much I can spend on a single Afterpay transaction?
Yes, your tote value must be between $35 and $1,000 to use Afterpay on ritueldefille.com.
Can I use another form of payment with Afterpay?
Yes, you may also use a Rituel de Fille online gift card with Afterpay to pay for your purchase as long as your order total is between $35 and $1,000.
What products are not eligible for Afterpay?
Afterpay is not available on purchases of online gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How do I return or exchange an item purchased with Afterpay?
Afterpay returns follow our standard return process, which you can read more about on our Shipping + Returns page. Please note, refunds for Afterpay will be refunded from Rituel de Fille to Afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.
*Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid.
What is Rituelist Rewards?
This is a program to thank you for every Rituel de Fille order. You’ll earn Color Points for activities on our site, like referrals and purchases. You can use them to collect rewards, including samples and full-sized products.
Who can join?
Anyone with an account is automatically enrolled.
How do I earn Color Points?
You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the *Earn Color Points* tab in the menu.
How do I view my Color Point balance?
Your Color Point balance is on every page in the top bar.
How do I redeem my Color Points?
Select the tab called Redeem Color Points. Here you’ll see all the rewards we offer. If you have enough Color Points, you can redeem them for a reward.
Is there a limit to the number of Color Points I can earn?
No, there is no limit to the number you can earn.
What do the 'approved', 'pending' and 'canceled' statuses mean?
Approved: These Color Points can be redeemed on rewards immediately
Pending: These Color Points are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These Color Points will not be added to your account. For example, this will happen if you return a purchase the points will change from pending to canceled.
What happens if a friend I refer returns their order?
Your pending points will become canceled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, returned or otherwise voided a purchase.
Do Color Points expire?
Color Points expire after 12 months of account inactivity. All you need to do to retain your Color Points balance is place an order through ritueldefille.com while logged in to your account.
I completed an activity but didn't earn Color Points!
It can sometimes take a few minutes for us to process your activity and provide your Color Points.
Can I use my Color Points during checkout?
In some cases, but not always. Please use the Rituelist Rewards dashboard to redeem your Color Points, either for a voucher which can then be applied during checkout or directly for a reward.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we will re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please contact us using this form.