Frequently Asked Questions

Learn more about our products, process, and how to order with us.

Product FAQ

Product FAQ

How is Rituel de Fille pronounced?

Ritu-elle d’ Fee.  

How do I use Ash and Ember Eye Soots?

Ash and Ember Eye Soots are truly unique products, and once you have mastered them, they can become one of the most beautiful, versatile products in your collection. click here to read suggestions for application, notes about the packaging, and information on what makes these products special. 

Are Rituel de Fille products tested on animals?

Our products are absolutely never tested on animals—we only test on ourselves and human friends. Our products are 100% cruelty-free—never tested on animals—including our ingredients, and we do not outsource any manner of animal testing to outside companies. Rituel de Fille is PETA-certified cruelty free as part of their Beauty Without Bunnies program. 

Are Rituel de Fille products vegan?

Rituel de Fille specializes in natural, vibrant color, so we do not use synthetic vegan substitutes for traditional natural ingredients. Many of our products contain beeswax, lanolin or carmine along with our mineral and botanical ingredients. However, The Alchemist Highlight Intensifier and several of our Ash and Ember Eye Soots are made without animal byproducts: Seven Sisters, Obsidian, Love SpellGolden Age and Sigil.

We are meticulous in our formulation and offer color-specific ingredients lists on every product page so that you can shop according to your priorities, values and personal requirements. Please contact us with any specific questions relating to our ingredients.

Are Rituel de Fille products hypoallergenic?

Our products are made with cosmetic- or pharmaceutical-grade ingredients, and our formulations are 99% natural, but cannot qualify as hypoallergenic. If you have sensitivities to any of the ingredients in one of our products, you should not attempt to use it. We offer color-specific ingredient lists on every product page to help you shop based on your personal requirements. Please contact us with any specific questions relating to our ingredients.

Are Rituel de Fille products gluten free?

Our products are made without the use of any gluten-containing ingredients whatsoever. All production takes place in our own facility that only produces Rituel de Fille products, so there is no risk of cross-contamination with other ingredients. 

What scents do Rituel de Fille products have?

Everything you experience when you open the tube, compact or jar comes from our natural ingredients, never synthetic fragrances.

Though we have heard customers effuse about smelling rose or violet in some of our products, the beautiful aroma of many of the items we make comes from a hint of natural lavender oil. The Ethereal Veil Conceal and Cover's fresh, herbaceous aroma comes from frankincense oil. Unrefined beeswax also lends a pleasant warmth to the aromatic profile of most of our products. 

Our Ash and Ember Eye Soots do not contain any fragrance or waxes whatsoever, though some other natural ingredients have a slight scent as well—so you may notice subtle variances in aroma between shades due to the differences in natural pigment blends, particularly in the shades containing bronze or copper powder.  

Do Rituel de Fille products contain palm oil?

No, we do not use palm oil or palm oil derivatives in any of our products. 

Why does my new lipstick feel dry?

All of our Forbidden Lipsticks have extremely high concentrations of pigment by design, and some of our deeper shades may seem dry when you open a new tube. The trick we would recommend is actually quite simple: the warmth of your lips—or even the back of your hand—will get application running smoothly after a few swipes. After you've applied, the formula should be very lightweight, and comfortably long-wearing while maintaining a matte finish. 

Orders, Shipping and Returns FAQ

How do I qualify for free shipping?

We offer free standard shipping within the United States on orders consisting of three or more products. We offer free standard shipping to Canada—which does not include tracking—on orders six or more products. Read more on our shipping and returns policy here.

When will my order ship?

All of our products are handmade in small batches. Most items listed as in-stock will ship within a week, but please contact us before you place your order if you need it processed sooner. Between Dec. 15 and Jan. 1, please anticipate delays of several additional days due to the holidays. Please contact us if you have any further questions or requests.

Can I change my order after I have placed it?

We are unable to make any changes to an order after it has been placed—orders are automatically sent to our warehouse and cannot be modified. We are unable to add coupon codes, additional products or change colors. Please contact us before placing your order if you have any questions, requests, or are running into any technical problems.

Tracking says my order was delivered but it hasn't arrived. Where is my package?

USPS tracking can sometimes show a package as delivered before it actually reaches you. Usually, this happens when a package is scanned while going into a delivery truck but isn't actually dropped at its final location yet. When this happens, the package generally reaches its final destination within 1-3 delivery days after the date it is noted as being delivered. This is significantly more common than a package being lost in transit. Post offices will also occasionally hold a package and mark it as delivered, so we suggest contacting your local USPS location to find out if they have your package there.

It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages. 

Please contact us if you have any questions.

What is your return policy?

If you are unhappy with your full-size product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund. Only regularly priced items can be returned. Unless otherwise stated, discounted items are final sale. Please contact us for return authorization and shipping information before attempting to return your item. We cannot accept returns at the same address that we ship from, and any returns must be sent to the correct address in order for us to receive it and issue a refund. All samples are final sale and may not be returned. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the current flat-rate cost of shipping to your region will be deducted from your refund, including orders which have qualified for free shipping. If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for the promotion and your refund total will be adjusted accordingly. All returned products must include all original packaging and inserts. If you are unsure about any part of our return policy, or if you have any questions about a recent return, please contact usRead more on our shipping and returns policy here.

We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy. 

Can I exchange my order?

We want you find colors you absolutely love, and will do everything possible to guide you toward your ideal shades. We are only able to process refunds rather than exchanges, but when your refund is issued, you will be able to place a new order for your preferred color. Please contact us for further assistance.

Do you ship to Canada?

Yes! Please note that Canadian customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.

Do you ship to Australia and New Zealand?

Our products are exclusively available via MECCA Beauty in Australia and New Zealand. Visit mecca.com.au and meccabeauty.co.nz

Do you ship to the UK?

Yes! Please note that UK customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.

Do you ship to the rest of the EU?

Yes! We ship to every country in the EU, excluding Italy. We are also able to ship to Switzerland and Norway. Please note that EU and other European customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.

Do you ship to Singapore, Hong Kong or The Philippines?

Yes! Please note that international customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.

Retailers FAQ

Are Rituel de Fille products sold through other retailers?

Yes, you can find our growing list of official stockists on our retailers page. For wholesale inquiries, please email hello@cremecollective.com

Are Rituel de Fille products sold on eBay or other resale sites?

There are no approved or official sales of our products through eBay or any other auction or resale sites. We cannot guarantee the authenticity or safety of any products purchased through unofficial channels, and we strongly recommend avoiding them. 

Afterpay FAQ

What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

How do I use Afterpay?

Just shop ritueldefille.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!

Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.

Where can I use Afterpay?

Afterpay can only be used on purchases made on the ritueldefille.com website. Afterpay cannot be used as a form of payment for purchases in any of our retail partners.

Can I use Afterpay if I’m an international customer?

Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can’t pay an Afterpay installment?

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.

Please see Afterpay Payment Purchase Agreement here.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping timeframes like any order from ritueldefille.com.

Visit our Shipping + Returns page for more information.

Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your tote value must be between $35 and $1,000 to use Afterpay on ritueldefille.com.

Can I use another form of payment with Afterpay?

Yes, you may also use a Rituel de Fille online gift card with Afterpay to pay for your purchase as long as your order total is between $35 and $1,000.

What products are not eligible for Afterpay?

Afterpay is not available on purchases of online gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

How do I return or exchange an item purchased with Afterpay?

Afterpay returns follow our standard return process, which you can read more about on our Shipping + Returns page. Please note, refunds for Afterpay will be refunded from Rituel de Fille to Afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.

Where can I find out more about Afterpay?

Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.

 

If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.

*Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid.

Rituelist Rewards FAQ

What is Rituelist Rewards?

This is a program to thank you for every Rituel de Fille order. You’ll earn Color Points for activities on our site, like referrals and purchases. You can use them to collect rewards, including samples and full-sized products.

Who can join?

Anyone with an account is automatically enrolled.

How do I earn Color Points?

You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the *Earn Color Points* tab in the menu.

How do I view my Color Point balance?

Your Color Point balance is on every page in the top bar.

How do I redeem my Color Points?

Select the tab called Redeem Color Points. Here you’ll see all the rewards we offer. If you have enough Color Points, you can redeem them for a reward.

Is there a limit to the number of Color Points I can earn?

No, there is no limit to the number you can earn.

What do the 'approved', 'pending' and 'canceled' statuses mean?

Approved: These Color Points can be redeemed on rewards immediately

Pending: These Color Points are need to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled: These Color Points will not be added to your account. For example, this will happen if you return a purchase the points will change from pending to canceled.

What happens if a friend I refer returns their order?

Your pending points will become canceled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, returned or otherwise voided a purchase.

I completed an activity but didn't earn Color Points!

It can sometimes take a few minutes for us to process your activity and provide your Color Points.

Can I use my Color Points during checkout?

In some cases, but not always. Please use the Rituelist Rewards dashboard to redeem your Color Points, either for a voucher which can then be applied during checkout or directly for a reward.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we will re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please contact us using this form.