Frequently Asked Questions
Learn more about our products, process, and how to order with us.
How is Rituel de Fille pronounced?
Ritu-elle d’ Fee.
How do I use Ash and Ember Eye Soots?
Ash and Ember Eye Soots are truly unique products, and once you have mastered them, they can become one of the most beautiful, versatile products in your collection. CLICK HERE to read suggestions for application, notes about the packaging, and information on what makes these products special.
Are Rituel de Fille products tested on animals?
Our products are absolutely never tested on animals—we only test on ourselves and human friends. Our products are 100% cruelty-free—never tested on animals—including our ingredients, and we do not outsource any manner of animal testing to outside companies. Rituel de Fille is PETA-certified cruelty free as part of their Beauty Without Bunnies program.
Are Rituel de Fille products vegan?
Rituel de Fille specializes in natural, vibrant color, so we do not use synthetic vegan substitutes for traditional natural ingredients. Many of our products contain beeswax, lanolin or carmine along with our mineral and plant-based ingredients. However, several of our Ash and Ember Eye Soots are made without animal byproducts: Seven Sisters, Obsidian, Love Spell, Golden Age and Sigil.
We are meticulous in our formulation and offer color-specific ingredients lists on every product page so that you can shop according to your priorities, values and personal requirements. Please email email@example.com. with any specific questions relating to our ingredients.
Are Rituel de Fille products hypoallergenic?
Our products are made with cosmetic- or pharmaceutical-grade ingredients, and our formulations are 99% natural, but cannot qualify as hypoallergenic. If you have sensitivities to any of the ingredients in one of our products, you should not attempt to use it. We offer color-specific ingredient lists on every product page to help you shop based on your personal requirements. Please email firstname.lastname@example.org with any specific questions relating to our ingredients.
Are Rituel de Fille products gluten free?
Our products are made without the use of any gluten-containing ingredients whatsoever. All production takes place in our own facility that only produces Rituel de Fille products, so there is no risk of cross-contamination with other ingredients.
What scents do Rituel de Fille products have?
Though we have heard customers effuse about smelling roses, violet or fresh herbs in some of our products, the beautiful aroma of many of the items we make comes from a hint of natural lavender oil. Unrefined beeswax also lends a pleasant warmth to the aromatic profile.
Our Ash and Ember Eye Soots do not contain any fragrance or waxes whatsoever, though some other natural ingredients have a slight scent as well—so you may notice subtle variances in aroma between shades due to the differences in natural pigment blends, particularly in the shades containing bronze or copper powder. We do not use any synthetic fragrances, so everything you experience when you open the tube, compact or jar comes from our natural ingredients.
Do Rituel de Fille products contain palm oil?
No, we do not use palm oil in any of our products.
Why does my new lipstick feel dry?
All of our Forbidden Lipsticks have extremely high concentrations of pigment by design, and some of our deeper shades may seem dry when you open a new tube. The trick we would recommend is actually quite simple: the warmth of your lips—or even the back of your hand—will get application running smoothly after a few swipes. After you've applied, the formula should be very lightweight, and comfortably long-wearing while maintaining a matte finish.
How do I qualify for free shipping?
We offer free standard shipping within the United States on orders consisting of three or more products. We offer free standard shipping to Canada—which does not include tracking—on orders six or more products. Read more on our shipping and returns policy here.
When will my order ship?
All of our products are handmade in small batches. Most items listed as in-stock will ship within a week, but please contact us before you place your order if you need it sooner. Between Dec. 15 and Jan. 1, please anticipate delays of several additional days due to the holidays. Please email us at email@example.com if you have any questions or requests.
Tracking says my order was delivered but it hasn't arrived. Where is my package?
USPS tracking can sometimes show a package as delivered before it actually reaches you. Usually, this happens when a package is scanned while going into a delivery truck but isn't actually dropped at its final location yet. When this happens, the package generally reaches its final destination within 1-3 delivery days after the date it is noted as being delivered. This is significantly more common than a package being lost in transit. Post offices will also occasionally hold a package and mark it as delivered, so we suggest contacting your local USPS location to find out if they have your package there.
It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages.
Please email us at firstname.lastname@example.org if you have any questions.
What is your return policy?
If you are unhappy with your full-size product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund. Only regularly priced items can be returned. Unless otherwise stated, discounted items are final sale. Please email email@example.com for return authorization and shipping information before attempting to return your item. We cannot accept returns at the same address that we ship from, and any returns must be sent to the correct address in order for us to receive it and issue a refund. All samples are final sale and may not be returned.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the current flat-rate cost of shipping to your region will be deducted from your refund, including orders which have qualified for free shipping. If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for the promotion and your refund total will be adjusted accordingly. If you are unsure about any part of our return policy, or if you have any questions about a recent return, please email us at firstname.lastname@example.org. Read more on our shipping and returns policy here.
We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy.
Can I exchange my order?
We want you find colors you absolutely love, and will do everything possible to guide you toward your ideal shades. We are only able to process refunds rather than exchanges, but when your refund is issued, you will be able to place a new order for your preferred color. Please email us at email@example.com for assistance.
Do you ship to Canada?
Yes! Please note that Canadian customers are responsible for any related customs charges. Read more on our shipping and returns policy here.
Do you ship to Australia?
Yes! Please note that Australian customers are responsible for any related customs charges. Read more on our shipping and returns policy here.
Do you ship to the UK?
Yes! Please note that UK customers are responsible for any related customs charges. Read more on our shipping and returns policy here.
Do you ship to the rest of the EU?
Not yet, but we're working on it. Sign up for our newsletter for announcements related to new regions. If you have any questions, please email us at firstname.lastname@example.org.