Last updated 07/23/2020
Updates to shipping timelines
Please expect much longer than usual delivery times, as well as significant delays in USPS tracking status updates. In some cases, your tracking may not update until the package has been delivered.
Due to reduced staff from COVID-19, parcel carriers are under an incredibly high level of stress, and are processing much higher volumes of packages than normal. We ship using USPS, and for international shipments, that means your package will be handed off to your national mail carrier once it enters your country.
We are generally still sending out orders within our standard 1-week fulfillment window, but are seeing significant and inconsistent delays on the carrier side for both domestic and international shipments. Tracking has also been comparatively unreliable, sometimes not updating from pre-shipment status until the package has already been delivered. Customs processing time has been extremely slow compared to what we normally expect.
We are doing absolutely everything in our ability to get orders to you as quickly as possible, but unfortunately once packages are handed off to USPS, their movement is out of our control.
Particularly during this time, we strongly recommend opting for the Route Shipping Insurance that we offer at checking to ensure your package is protected from damage or loss in transit.
What measures are being taken during the COVID-19 outbreak?
We have extremely stringent sanitation procedures in place at our production and shipping facility at all times. Creating products to the highest standard is always our focus.
We are working with all members of the Rituel de Fille team to ensure their wellbeing: developing plans for working from home and expanding sick leave if needed to ensure everyone stays healthy.
We are closely monitoring all recommendations from the Center for Disease Control and Prevention (CDC) and World Health Organization (WHO) to guide our health and security measures.