Product Details

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• Shipping + Returns

  • Shipping Time

    All of our products are handmade in small batches. Most items listed as in-stock will ship within a week, but please contact us before you place your order if you need it processed sooner and we will do everything possible to accommodate. Between Dec. 15 and Jan. 1, please anticipate delays of several additional days due to the holidays. All packages ship via USPS, with international packages transferred to the national postal service of the recipient's country. Please email us at orders@ritueldefille.com if you have any questions or requests.

    Depending on your location, shipping times will vary. In the U.S., you will generally receive your First Class package in 2-7 business days. Outside of the U.S., packages must pass through customs which may delay delivery. Please note, we cannot guarantee delivery by a specific date, and shipping time estimates provided are only a guideline. During the holiday season there are frequently delays in the postal system, and while we will make every effort to fill your order in time, we recommend placing gift orders as early as possible to ensure sufficient transit time. 

    Free Shipping

    We offer free standard shipping within the United States on orders consisting of three or more full-size products. This is not applicable to orders shipping to Puerto Rico, Guam, Canada, or any other locations outside of the 50 United States. We offer free standard shipping to Canada—which does not include tracking—on orders six or more full-size products.

    Regions

    We are currently able to offer our products to shipping addresses in the United States, Canada, Australia, the UK, most of the EU (all countries but Italy), Switzerland, Norway, Singapore, The Philippines, and Hong Kong.  

    We are able to accept billing addresses worldwide. Even if you do not live in one of the regions we ship to, you can still give a gift to someone who does. 

    Delivery

    If your package is showing as delivered but you can't find it, look for a notice of attempted delivery—packages sometimes cannot be delivered if you are not home. We would also suggest looking around to see if it was left nearby where you are expecting it, and checking with other members of your household. Sometimes a package is marked as delivered while still in transit, so sometimes it may be another day before it is actually dropped off.

    For more information for U.S. customers, contact your local post office or call USPS at 1.800.222.1811.

    For customers outside of the U.S., we recommend calling your national mail service, such as Canada Post—we ship packages from the U.S. via USPS, and your package will be handed off to your local carrier once it passes through customs. 

    USPS tracking can sometimes show a package as delivered before it actually reaches you. Usually, this happens when a package is scanned while going into a delivery truck but isn't actually dropped at its final location yet. When this happens, the package generally reaches its final destination within 1-3 delivery days after the date it is noted as being delivered. This is significantly more common than a package being lost in transit. Post offices will also occasionally hold a package and mark it as delivered, so we suggest contacting your local USPS location to find out if they have your package there.

    Please note, once we have shipped a package, we can no longer control its movements or make specific requests for delivery/redelivery. As the recipient, you have the ability to make requests for delivery that we as the sender cannot. We will provide what information we are able to, but it is ultimately your right as the recipient to contact USPS or your national postal carrier to arrange delivery. 

    It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages. 

    Returns

    If you are unhappy with your full-size product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a return or refund. Only regularly priced items can be returned. Unless otherwise stated, discounted items are final sale. 

    Please email orders@ritueldefille.com for return authorization and shipping information before attempting to return your item. We cannot accept returns at the same address that we ship from, and any returns must be sent to the correct address in order for us to receive it and issue a refund. All samples are final sale and may not be returned. 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the current flat-rate cost of shipping to your region will be deducted from your refund, including orders which have qualified for free shipping. 

    If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, and we cannot issue refunds on items we do not receive.

    If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for the promotion and your refund total will be adjusted accordingly. If you are unsure about any part of our return policy, or if you have any questions about a recent return, please email us at orders@ritueldefille.com. 

    We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy. 

    Refunds

    Once your return is received, inspected and processed, which generally takes 3-7 business days, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 14 business days. We are not able to expedite funds entering your account after we issue a refund, and any questions regarding refund status on your account statement should be directed to your financial institution. Only regularly priced items can be returned. Unless otherwise stated, discounted items are final sale.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the current flat-rate cost of shipping will be deducted from your refund, including orders which have qualified for free shipping. 

    If a return brings your final order total below a minimum threshold for a promotion, including a free shipping promotion, then the order will no longer qualify for the promotion and your refund total will be adjusted accordingly. If your order no longer qualifies for a gift with purchase, you must either return the gift unused or the retail price of the item will be deducted from your refund. 

    If you have any questions regarding our return policy as it relates to your order or refund, please contact us at orders@ritueldefille.com before sending your return. 

    Late or Missing Refunds

    From the date they are processed, refunds will often take 2-10 business days to reflect in your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ritueldefille.com.

    Exchanges

    We want you to find colors you absolutely love and will do everything possible to guide you toward your ideal shades. We are only able to process refunds rather than exchanges, but when your refund is issued, you will be able to place a new order for your preferred color. Please email us at orders@ritueldefille.com for assistance.

    Sale Items

    Only regular priced items may be refunded or exchanged. Unless otherwise stated, discounted items are final sale.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be issued to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

    Return Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs—including those for orders that qualify for free shipping—are non-refundable. If you receive a refund, the standard flat shipping rate for your region will be deducted from your refund, including orders which have qualified for free shipping.

    If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we cannot process returns on items we do not receive.

    International Orders

    Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are always the recipient's responsibility. You should contact your customs office for specific amounts and percentages, as well as any information on regional restrictions.

    Rituel de Fille cannot control any duties or taxes applied to your package. You will be responsible for paying any taxes, duties, or additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. You are responsible for awareness of any relevant import restrictions, and should not order any items that are prohibited in your region in any way. If we are aware of any order violating regional restrictions, your order will be cancelled and refunded. 

    On rare occasions, custom agents may delay delivery of some packages. We are unable to expedite this process and cannot be responsible for these delays.

    By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. Please note, if you refuse a shipment from Rituel de Fille, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

    Customers outside of the United States are responsible for any customs or other related fees. As we do not collect these fees we cannot be responsible for refunding them. Please email orders@ritueldefille.com if you need any additional information.

     

    Currency Conversions

    All default prices listed on our site are in U.S. dollars, and you will be charged in U.S. dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the current exchange rates. We provide a currency converter to help our international customers estimate, but fluctuations in exchange rates or rates determined by your card may result in a difference in your actual charges. Please contact your bank or card issuer if you have any questions about those rates.

• Frequently Asked Questions

  • Frequently Asked Questions

    Learn more about our products, process, and how to order with us.

    Product FAQ

    Orders, Shipping and Returns FAQ

    Retailers FAQ

    Afterpay FAQ

    Rituelist Rewards FAQ

    
    

    Product FAQ

    How is Rituel de Fille pronounced?

    Ritu-elle d’ Fee.  

    How do I use Ash and Ember Eye Soots?

    Ash and Ember Eye Soots are truly unique products, and once you have mastered them, they can become one of the most beautiful, versatile products in your collection. CLICK HERE to read suggestions for application, notes about the packaging, and information on what makes these products special. 

    Are Rituel de Fille products tested on animals?

    Our products are absolutely never tested on animals—we only test on ourselves and human friends. Our products are 100% cruelty-free—never tested on animals—including our ingredients, and we do not outsource any manner of animal testing to outside companies. Rituel de Fille is PETA-certified cruelty free as part of their Beauty Without Bunnies program. 

    Are Rituel de Fille products vegan?

    Rituel de Fille specializes in natural, vibrant color, so we do not use synthetic vegan substitutes for traditional natural ingredients. Many of our products contain beeswax, lanolin or carmine along with our mineral and botanical ingredients. However, several of our Ash and Ember Eye Soots are made without animal byproducts: Seven Sisters, Obsidian, Love Spell, Golden Age and Sigil.

    We are meticulous in our formulation and offer color-specific ingredients lists on every product page so that you can shop according to your priorities, values and personal requirements. Please email contact@ritueldefille.com. with any specific questions relating to our ingredients.

    Are Rituel de Fille products hypoallergenic?

    Our products are made with cosmetic- or pharmaceutical-grade ingredients, and our formulations are 99% natural, but cannot qualify as hypoallergenic. If you have sensitivities to any of the ingredients in one of our products, you should not attempt to use it. We offer color-specific ingredient lists on every product page to help you shop based on your personal requirements. Please email contact@ritueldefille.com with any specific questions relating to our ingredients.

    Are Rituel de Fille products gluten free?

    Our products are made without the use of any gluten-containing ingredients whatsoever. All production takes place in our own facility that only produces Rituel de Fille products, so there is no risk of cross-contamination with other ingredients. 

    What scents do Rituel de Fille products have?

    Everything you experience when you open the tube, compact or jar comes from our natural ingredients, never synthetic fragrances.

    Though we have heard customers effuse about smelling rose or violet in some of our products, the beautiful aroma of many of the items we make comes from a hint of natural lavender oil. The Ethereal Veil Conceal and Cover's fresh, herbaceous aroma comes from frankincense oil. Unrefined beeswax also lends a pleasant warmth to the aromatic profile of most of our products. 

    Our Ash and Ember Eye Soots do not contain any fragrance or waxes whatsoever, though some other natural ingredients have a slight scent as well—so you may notice subtle variances in aroma between shades due to the differences in natural pigment blends, particularly in the shades containing bronze or copper powder.  

    Do Rituel de Fille products contain palm oil?

    No, we do not use palm oil or palm oil derivatives in any of our products. 

    Why does my new lipstick feel dry?

    All of our Forbidden Lipsticks have extremely high concentrations of pigment by design, and some of our deeper shades may seem dry when you open a new tube. The trick we would recommend is actually quite simple: the warmth of your lips—or even the back of your hand—will get application running smoothly after a few swipes. After you've applied, the formula should be very lightweight, and comfortably long-wearing while maintaining a matte finish. 

    Orders, Shipping and Returns FAQ

    How do I qualify for free shipping?

    We offer free standard shipping within the United States on orders consisting of three or more products. We offer free standard shipping to Canada—which does not include tracking—on orders six or more products. Read more on our shipping and returns policy here.

    When will my order ship?

    All of our products are handmade in small batches. Most items listed as in-stock will ship within a week, but please contact us before you place your order if you need it processed sooner. Between Dec. 15 and Jan. 1, please anticipate delays of several additional days due to the holidays. Please email us at orders@ritueldefille.com if you have any questions or requests.

    Can I change my order after I have placed it?

    We are unable to make any changes to an order after it has been placed—orders are automatically sent to our warehouse and cannot be modified. We are unable to add coupon codes, additional products or change colors. Please contact us at orders@ritueldefille.com before placing your order if you have any questions, requests, or are running into any technical problems.

    Tracking says my order was delivered but it hasn't arrived. Where is my package?

    USPS tracking can sometimes show a package as delivered before it actually reaches you. Usually, this happens when a package is scanned while going into a delivery truck but isn't actually dropped at its final location yet. When this happens, the package generally reaches its final destination within 1-3 delivery days after the date it is noted as being delivered. This is significantly more common than a package being lost in transit. Post offices will also occasionally hold a package and mark it as delivered, so we suggest contacting your local USPS location to find out if they have your package there.

    It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages. 

    Please email us at orders@ritueldefille.com if you have any questions.

    What is your return policy?

    If you are unhappy with your full-size product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund. Only regularly priced items can be returned. Unless otherwise stated, discounted items are final sale. Please email orders@ritueldefille.com for return authorization and shipping information before attempting to return your item. We cannot accept returns at the same address that we ship from, and any returns must be sent to the correct address in order for us to receive it and issue a refund. All samples are final sale and may not be returned. 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the current flat-rate cost of shipping to your region will be deducted from your refund, including orders which have qualified for free shipping. If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

    If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for the promotion and your refund total will be adjusted accordingly. If you are unsure about any part of our return policy, or if you have any questions about a recent return, please email us at orders@ritueldefille.com. Read more on our shipping and returns policy here.

    We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy. 

    Can I exchange my order?

    We want you find colors you absolutely love, and will do everything possible to guide you toward your ideal shades. We are only able to process refunds rather than exchanges, but when your refund is issued, you will be able to place a new order for your preferred color. Please email us at orders@ritueldefille.com for assistance.

    Do you ship to Canada?

    Yes! Please note that Canadian customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.

    Do you ship to Australia?

    Yes! Please note that Australian customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.

    Do you ship to the UK?

    Yes! Please note that UK customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.

    Do you ship to the rest of the EU?

    Yes! We ship to every country in the EU, excluding Italy. We are also able to ship to Switzerland and Norway. Please note that EU and other European customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.

    Do you ship to Singapore, Hong Kong or The Philippines?

    Yes! Please note that international customers are responsible for any related customs charges. Before placing an order, read more on our shipping and returns policy here—including important information about customs.

    Retailers FAQ

    Are Rituel de Fille products sold through other retailers?

    Yes, you can find our growing list of official stockists on our retailers page. For wholesale inquiries, please email hello@cremecollective.com. 

    Are Rituel de Fille products sold on eBay or other resale sites?

    There are no approved or official sales of our products through eBay or any other auction or resale sites. We cannot guarantee the authenticity or safety of any products purchased through unofficial channels, and we strongly recommend avoiding them. 

    Afterpay FAQ

    What is Afterpay?

    Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

    How do I use Afterpay?

    Just shop ritueldefille.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!

    Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.

    Where can I use Afterpay?

    Afterpay can only be used on purchases made on the ritueldefille.com website. Afterpay cannot be used as a form of payment for purchases in any of our retail partners.

    Can I use Afterpay if I’m an international customer?

    Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.

    How does the Afterpay payment schedule work?

    All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

    You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

    What if I can’t pay an Afterpay installment?

    If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.

    Please see Afterpay Payment Purchase Agreement here.

    When will my items be delivered if I use Afterpay?

    Afterpay orders are delivered within our standard shipping timeframes like any order from ritueldefille.com.

    Visit our Shipping + Returns page for more information.

    Is there a limit to how much I can spend on a single Afterpay transaction?

    Yes, your tote value must be between $35 and $1,000 to use Afterpay on ritueldefille.com.

    Can I use another form of payment with Afterpay?

    Yes, you may also use a Rituel de Fille online gift card with Afterpay to pay for your purchase as long as your order total is between $35 and $1,000.

    What products are not eligible for Afterpay?

    Afterpay is not available on purchases of online gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

    How do I return or exchange an item purchased with Afterpay?

    Afterpay returns follow our standard return process, which you can read more about on our Shipping + Returns page. Please note, refunds for Afterpay will be refunded from Rituel de Fille to Afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.

    Where can I find out more about Afterpay?

    Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.

     

    If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.

    *Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid.

    Rituelist Rewards FAQ

    What is Rituelist Rewards?

    This is a program to thank you for every Rituel de Fille order. You’ll earn Color Points for activities on our site, like referrals and purchases. You can use them to collect rewards, including samples and full-sized products.

    Who can join?

    Anyone with an account is automatically enrolled.

    How do I earn Color Points?

    You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the *Earn Color Points* tab in the menu.

    How do I view my Color Point balance?

    Your Color Point balance is on every page in the top bar.

    How do I redeem my Color Points?

    Select the tab called Redeem Color Points. Here you’ll see all the rewards we offer. If you have enough Color Points, you can redeem them for a reward.

    Is there a limit to the number of Color Points I can earn?

    No, there is no limit to the number you can earn.

    What do the 'approved', 'pending' and 'canceled' statuses mean?

    Approved: These Color Points can be redeemed on rewards immediately

    Pending: These Color Points are need to be verified before you can redeem them. This typically applies to purchases and referrals

    Cancelled: These Color Points will not be added to your account. For example, this will happen if you return a purchase the points will change from pending to canceled.

    What happens if a friend I refer returns their order?

    Your pending points will become canceled and will be removed from your account.

    Why did my account balance go down?

    You, or someone you referred, returned or otherwise voided a purchase.

    I completed an activity but didn't earn Color Points!

    It can sometimes take a few minutes for us to process your activity and provide your Color Points.

    Can I use my Color Points during checkout?

    In some cases, but not always. Please use the Rituelist Rewards dashboard to redeem your Color Points, either for a voucher which can then be applied during checkout or directly for a reward.

    How do I leave the program?

    If you no longer wish to earn points, please email contact@ritueldefille.com and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

    What happens if I leave and decide to join again?

    Just contact us and we will re-enroll you. However, your point total will begin from zero.

    Where can I report a problem or give feedback?

    Please email contact@ritueldefille.com.