IMPORTANT UPDATES TO SHIPPING TIMELINES
Please expect much longer than usual delivery times, as well as significant delays in USPS tracking status updates. In some cases, your tracking may not update until the package has been delivered.
We ship from Los Angeles using USPS. For all orders shipping outside of the United States, including Canada, please see below for important shipping information.
Due to reduced staff from COVID-19, parcel carriers are under an incredibly high level of stress, and are processing much higher volumes of packages than normal. We ship using USPS, and for international shipments, that means your package will be handed off to your national mail carrier once it enters your country.
We are generally still sending out orders within our standard 1-week fulfillment window, but are seeing significant and inconsistent delays on the carrier side for both domestic and international shipments. Tracking has also been comparatively unreliable, sometimes not updating from pre-shipment status until the package has already been delivered. Customs processing time has been extremely slow compared to what we normally expect.
We are doing absolutely everything in our ability to get orders to you as quickly as possible, but unfortunately once packages are handed off to USPS, their movement is out of our control.
Particularly during this time, we strongly recommend opting for Route Shipping Protection at checkout to ensure your package is protected from damage or loss in transit.
How is COVID-19 affecting international shipping from the United States?
If your order is shipping to any destination outside of the United States, our USPS contacts have informed us that you should anticipate approximately 60 days for your parcel to reach you after we hand it off to USPS. This delay is due to delays in customs clearance on both sides, as postal services are working with drastically reduced staff, facility closures, and a higher volume of packages than they have ever had to process.
Your package will spend up to 30 days at an outbound center (ex: LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER), and then approximately another 30 days once it reaches your country awaiting customs clearance.
This extended shipping applies to every country outside of the USA, including Canada.
Why isn't my tracking updating?
USPS is overwhelmed, and tracking scans are being skipped frequently at different steps in parcels' journeys. It may not update until your package is delivered.
Why did I receive one package quickly, while the other is taking much longer?
Package delays have been extremely inconsistent. Some Rituelists' orders have arrived in a perfectly normal timeframe, while others have taken dramatically longer. This is intermittent, and unfortunately, out of our control. We will do everything possible to make sure that your order reaches you, but due to circumstances surrounding COVID-19, it may take longer than usual.
Can I expect any other changes due to the global effects of COVID-19?
Due to recent disruptions in the global supply chain, you may notice some minor temporary changes to our compacts as we work to keep our colors available. Though the outside may appear smaller than compacts already in your collection, the product fill weight will remain the same as always with the same color and formula you love.
What measures are being taken during the COVID-19 outbreak?
We have extremely stringent sanitation procedures in place at our production and shipping facility at all times. Creating products to the highest standard is always our focus.
We are working with all members of the Rituel de Fille team to ensure their wellbeing: developing plans for working from home and expanding sick leave if needed to ensure everyone stays healthy.
We are closely monitoring all recommendations from the Center for Disease Control and Prevention (CDC) and World Health Organization (WHO) to guide our health and security measures.