BACKUP - SHIPPING + RETURNS (INCLUDING UK/EU SHIPPING INFO)
All of our products are handmade in small batches. Most items listed as in-stock will ship within a week, but please contact us before you place your order if you need it processed sooner and we will do everything possible to accommodate. Between Black Friday and Jan. 1, please anticipate delays of several additional business days due to the holidays. All packages ship via USPS, with international packages transferred to the national postal service of the recipient's country. Please email us at firstname.lastname@example.org if you have any questions or requests.
Depending on your location, shipping times will vary. In the U.S., you will generally receive your First Class package in 2-7 business days. Outside of the U.S., packages must pass through customs which may delay delivery. Please note, we cannot guarantee delivery by a specific date, and shipping time estimates provided are only a guideline. During the holiday season there are frequently delays in the postal system, and while we will make every effort to fill your order in time, we recommend placing gift orders as early as possible to ensure sufficient transit time.
We offer free standard shipping within the United States on orders consisting of $75. This is not applicable to orders shipping to Puerto Rico, Guam, Canada, or any other locations outside of the 50 United States. We offer free standard shipping to Canada—which may not include tracking—on orders of $150. We offer free standard shipping to the UK and EU—which may not include tracking—on orders of $250.
We are currently able to offer our products to shipping addresses in the United States, Canada, the UK, most of the EU (all countries but Italy), Switzerland, Norway, Singapore, The Philippines, and Hong Kong.
Please note that due to recent Brexit-related regulatory changes, orders from the UK must meet a $200 USD order minimum.
We are able to accept billing addresses worldwide. Even if you do not live in one of the regions we ship to, you can still give a gift to someone who does.
If your package is showing as delivered but you can't find it, look for a notice of attempted delivery—packages sometimes cannot be delivered if you are not home. We would also suggest looking around to see if it was left nearby where you are expecting it, and checking with other members of your household. Sometimes a package is marked as delivered while still in transit, so sometimes it may be another day before it is actually dropped off.
For more information for U.S. customers, contact your local post office or call USPS at 1.800.222.1811.
For customers outside of the U.S., we recommend calling your national mail service, such as Canada Post—we ship packages from the U.S. via USPS, and your package will be handed off to your local carrier once it passes through customs.
USPS tracking can sometimes show a package as delivered before it actually reaches you. Usually, this happens when a package is scanned while going into a delivery truck but isn't actually dropped at its final location yet. When this happens, the package generally reaches its final destination within 1-3 delivery days after the date it is noted as being delivered. This is significantly more common than a package being lost in transit. Post offices will also occasionally hold a package and mark it as delivered, so we suggest contacting your local USPS location to find out if they have your package there.
Please note, once we have shipped a package, we can no longer control its movements or make specific requests for delivery/redelivery. As the recipient, you have the ability to make requests for delivery that we as the sender cannot. We will provide what information we are able to, but it is ultimately your right as the recipient to contact USPS or your national postal carrier to arrange delivery.
It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages.
If you are unhappy with your full-size makeup product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a return or refund. Only regularly priced items can be returned. Unless otherwise stated, clearance items are final sale.
Please email email@example.com for return authorization and shipping information before attempting to return your item. We cannot accept returns at the same address that we ship from, and any returns must be sent to the correct address in order for us to receive it and issue a refund.
Some item are never eligible for return. The following items are final sale: samples, sample sets, and face masks. Rituelist Rewards items purchased with Color Points are nonrefundable after the points have been redeemed and we are unable to process a refund. We are always happy to offer a color consultation for Rituelist Rewards items in addition to standard purchases, so don't hesitate to get in touch if you are uncertain about what to choose.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the current flat-rate cost of shipping to your region will be deducted from your refund, including orders which have qualified for free shipping.
If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, and we cannot issue refunds on items we do not receive.
If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for the promotion and your refund total will be adjusted accordingly. All returned products must include all original packaging and inserts. If you are unsure about any part of our return policy, or if you have any questions about a recent return, please email us at firstname.lastname@example.org.
We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy.
Refunds for Returns
Once your return is received, inspected and processed, which generally takes 3-7 business days, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 14 business days. We are not able to expedite funds entering your account after we issue a refund, and any questions regarding refund status on your account statement should be directed to your financial institution. Only regularly priced items can be returned. Unless otherwise stated, discounted items are final sale.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the current flat-rate cost of shipping will be deducted from your refund, including orders which have qualified for free shipping.
If a return brings your final order total below a minimum threshold for a promotion, including a free shipping promotion, then the order will no longer qualify for the promotion and your refund total will be adjusted accordingly. If your order no longer qualifies for a gift with purchase, you must either return the gift unused or the retail price of the item will be deducted from your refund.
If you have any questions regarding our return policy as it relates to your order or refund, please contact us at email@example.com before sending your return.
Late or Missing Refunds
From the date they are processed, refunds will often take 2-10 business days to reflect in your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We want you to find colors you absolutely love and will do everything possible to guide you toward your ideal shades. We are only able to process refunds rather than exchanges, but when your refund is issued, you will be able to place a new order for your preferred color. Please email us at email@example.com for assistance.
Only regular priced items may be refunded or exchanged. Unless otherwise stated, clearance items are final sale.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs—including those for orders that qualify for free shipping—are non-refundable. If you receive a refund, the standard flat shipping rate for your region will be deducted from your refund, including orders which have qualified for free shipping.
If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we cannot process returns on items we do not receive.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are always the recipient's responsibility. You should contact your customs office for specific amounts and percentages, as well as any information on regional restrictions.
You are responsible for picking up your package from any customs hold, and your package will be returned to us if you do not pick it up. You are responsible for any postage incurred, and shipping fees for unclaimed packages cannot be refunded.
Rituel de Fille cannot control any duties or taxes applied to your package. You will be responsible for paying any taxes, duties, or additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. You are responsible for awareness of any relevant import restrictions, and should not order any items that are prohibited in your region in any way. If we are aware of any order violating regional restrictions, your order will be cancelled and refunded.
On rare occasions, custom agents may delay delivery of some packages. We are unable to expedite this process and cannot be responsible for these delays.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. Please note, if you refuse a shipment from Rituel de Fille, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Customers outside of the United States are responsible for any customs or other related fees. As we do not collect these fees we cannot be responsible for refunding them. Please email firstname.lastname@example.org if you need any additional information.
All default prices listed on our site are in U.S. dollars, and you will be charged in U.S. dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the current exchange rates. We provide a currency converter to help our international customers estimate, but fluctuations in exchange rates or rates determined by your card may result in a difference in your actual charges. Please contact your bank or card issuer if you have any questions about those rates.